Service Support Agent (BDC)
Company: California Automotive Retailing Group, Inc
Location: Dublin
Posted on: June 14, 2022
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Job Description:
Job Description Description Responsibilities Responsible for
making outbound campaign follow-up calls Generate appointments and
quotes by means of proactive outbound prospecting and lead activity
management in an effort to qualify and market to potential
customers Handle all incoming service phone leads Be available to
respond to email inquiries in a professional, well-spoken manner
Assist customers in appropriate service selection Conceptualize and
understand the psychology of service customers and work with them
accordingly to set an appointment for a proper maintenance Direct
customers to product information resources, including those
available on the internet Check email frequently and respond to
inquiries immediately Deliver inquiries/messages intended for other
service personnel and departments promptly Qualifications Skills /
Requirements Good verbal and written communication skills
Proficient with Microsoft Word, Excel, and Outlook Time management,
prioritization skills, and the ability to multi-task are required
Self-motivated and goal oriented Ability to hit sales quotas and
closing percentages Demonstrate ability to pass pre-employment
testing to include background checks, MVR, drug test, credit
report, and valid driver license
Keywords: California Automotive Retailing Group, Inc, Dublin , Service Support Agent (BDC), Sales , Dublin, California
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