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Service Support Agent (BDC)

Company: California Automotive Retailing Group, Inc
Location: Dublin
Posted on: June 14, 2022

Job Description:

Job Description Description Responsibilities Responsible for making outbound campaign follow-up calls Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers Handle all incoming service phone leads Be available to respond to email inquiries in a professional, well-spoken manner Assist customers in appropriate service selection Conceptualize and understand the psychology of service customers and work with them accordingly to set an appointment for a proper maintenance Direct customers to product information resources, including those available on the internet Check email frequently and respond to inquiries immediately Deliver inquiries/messages intended for other service personnel and departments promptly Qualifications Skills / Requirements Good verbal and written communication skills Proficient with Microsoft Word, Excel, and Outlook Time management, prioritization skills, and the ability to multi-task are required Self-motivated and goal oriented Ability to hit sales quotas and closing percentages Demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Keywords: California Automotive Retailing Group, Inc, Dublin , Service Support Agent (BDC), Sales , Dublin, California

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