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IT Service Center Support Analyst- 3rd Shift

Company: Cardinal Health
Location: Dublin
Posted on: April 8, 2021

Job Description:

What IT Leverage Support contributes to Cardinal HealthIT Leverage Support is responsible for providing Tier 1 support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals. Leverage also supports customers of Cardinal Health using ordering platforms such as Order Express and CAH Market.Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process.Experience providing support via in-person, phone, or remote methods.Installs/removes/configures hardware and software.Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).Prioritizes effectively and escalates as needed.Responds to customer needs and services as assigned.Train end users in the use of equipment and software.QualificationsBachelors degree in related field or equivalent work experience preferredApplicable technical certifications preferred1-3 years related experience preferredWhat is expected of you and others at this levelApplies basic concepts, principles, and technical capabilities to perform routine tasksWorks on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignments**Hours for this role are 3rd shift and may include weekendsCardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here

Keywords: Cardinal Health, Dublin , IT Service Center Support Analyst- 3rd Shift, Professions , Dublin, California

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