Repair Technician - MUST Have Medical Device Experience
Company: Alpha Consulting
Location: Dublin
Posted on: January 12, 2021
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Job Description:
REPAIR TECHNICIAN MUST HAVE MEDICAL DEVICE EXPERIENCEDUBLIN,
CAProject Description:Oversee the troubleshooting and repair
processes and work instructions related to in-house product Service
and RMA. Conduct RMA failure investigations in collaboration with
Quality, Mfg. Engineering and Production.Maintaining all supporting
documentation, SAP inputs and weekly repair turnaround
reports.Essential Duties and Responsibilities include the following
(other duties may be assigned):* Investigates, troubleshoots and
repairs all Service/RMA items.* Writes and communicates on failure
investigation reports.* Processes service/RMA orders completely and
in a timely manner.* Works closely and supports Customer Service
with all aspects of warranty and non-warranty repair.* Performs
system upgrades as required by Customer Service and sales
requirements.* Report on status of all service/RMA inventories.
This includes maintaining a log of all in-house refurbished
service/RMA items.* Report on complaint investigations, service
calls and RMA updates.* Inputs daily service call repair status
into SAP service module.* Designs, builds and documents test
fixtures for servicing multiple product lines.* Maintains work
instructions of all service processes including the development of
troubleshooting flowcharts/guides.* Facilitate the design, build,
test and documentation of simple service test fixtures and test
processes.* Proactively seeks ways to improve the Service/RMA
process as new products are released. Qualifications:* Associate's
Degree, Technical Certification or equivalent work experience.*
Experience using electrical test equipment such as DMM.* Capable of
troubleshooting electro-mechanical assemblies down to the component
level.* Ability to read schematics and engineering drawings.*
Customer service experience.* Excellent communications skills, both
written and oral.* Excellent organizational skills.* Proficiency
with MS-Office software including MS Word and Excel.Additional
Requirements:* Experience working in a production environment
preferred.* Experience with CRM (Customer Relationship Management)
systems, preferably SAP Business One preferred.* Responsible for
performing all duties in compliance with FDA's Quality System,
Regulation (QSR), ISO13485, the Canadian Medical Device
Regulations, and all other international regulatory requirements
with which Our Client complies.Language and Verbal
Skills:Individual must have excellent verbal and written
communication skills and a demonstrated ability to communicate
clearly and professionally.Math Skills:Ability to apply concepts
such as fractions, percentages, ratios, and proportions to
practical situations.Analytical and Reading Skills:Ability to read,
understand and abide by company procedures. Ability to define
problems, collect data, establish facts, draw valid conclusions and
report on findings.Physical Requirements:* The physical demands and
work environment described here are representative of those an
employee encounters while performing the essential functions of
this job.* Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions*
While performing the duties of this job, the employee is regularly
required to sit, stand, walk, talk, and hear; up to 8 hours per
day.* The worker is regularly required to lift and carry up to 10
pounds and occasionally lift and carry up to 25 pounds.* Duties
also involve daily keyboard data entry. Specific vision abilities
required by this job include close vision.Work Environment:Most
work is performed in an office-like setting. The noise level in the
environment is usually low to moderate.Safety:Our Client is
committed to the health and safety of our employees.We expect that
all employees will perform their responsibilities while maintaining
a safe, cooperative, and productive work environment, thus ensuring
the health and safety of themselves and others.This 6+ month
position starts ASAP.Please E-MAIL your resume (attachment to
email) with rate and availability to Jessica:
jj@alphaconsulting.comALPHA'S REQUIREMENT #21-00026MUST BE ELIGIBLE
TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE#ZR
Keywords: Alpha Consulting, Dublin , Repair Technician - MUST Have Medical Device Experience, Professions , Dublin, California
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