ITAM Asset Analyst
Company: Collabera
Location: Dublin
Posted on: January 12, 2021
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Job Description:
ONSITE ROLE - Looking to start ASAP New Hires On-Boarding
Tickets --- 20% --- Assign new and used hardware --- Assign laptops
and iPads from Available ITAM inventory and deliver to ServiceDesk
team for imaging --- Allocate laptops and iPads for new hires and
TVC based on job description listed in the ticket --- Scan
ServiceNow ticket queue under asset management and look for ticket
with ---Check Site Stockroom for HW fulfillment--- in ticket
description --- Identify starting location and assign tickets
managed by Pleasanton ITAM to yourself --- Move onboarding tickets
for other site to their respective service desk queues --- Hardware
will be assigned as follows Regular FTEs --- New or like new
current generation laptop Contractors --- Good working condition
laptops --- second gen or current generation hardware with minor
imperfections --- Ensure the laptop/iPad is in good working
condition --- Clean laptop --- Allocate asset to new hire in
ServiceNow --- Update Asset Management task ticket with asset
allocated --- Update asset status in ServiceNow --- Print task
ticket for ServiceDesk --- Attach ticket to laptop and place in
designated area in the imaging room Off Boarding tickets --- 35%
--- Process all off boarding tickets within one business of
employee exit --- Scan ServiceNow tickets under asset management
and identify off boarding tickets. Off boarding tickets can be
identified with the following headers o Asset Recovery --- Please
acquire hardware / mobile device o Recover and hold asset Recover
Assets --- Move all tickets in open/draft status to your queue ---
Review each ticket to determine if recovery is local (on campus) or
remote (off campus) --- Remote recoveries tickets will require
shipping a remote asset recovery (RAR) kit --- Pull the mailing
address from off boarding RITM --- Update address field in asset
recovery ticket --- Ensure recovery ticket is successfully
submitted to CTL ticket queue --- If errors in CTL delivery ticket,
fix error/s and resubmit until the ticket is successfully sent to
the CTL queue --- Update status on asset recovery tickets to
pending and assign the ticket to yourself --- Review CTL tickets
daily to ensure tickets are updated with tracking numbers ---
Update asset management recovery tickets with tracking numbers and
chance status to work in progress --- Monitor deliveries from
shipping &receiving --- Process all remote asset recovery kits
immediately --- Once asset is recovered, update asset status in
ServiceNow. All returns laptops and iPads are placed on a mandatory
14 hold --- Close asset recovery ticket in your queue --- Review
off boarding RITM and pull managers task --- Close managers task as
per process / instructions --- Pull assets coming off the 14 hold
--- Pull off boarding RITM for the exiting employee --- Look if the
legal team have closed its tickets --- Open Legal tickets to
determine if the exiting employee is on Forensics hold --- If user
is on forensics hold, update asset status in ServiceNow and move
the asset into secure forensics cage --- If user is not on
forensics update hardware status in ServiceNow as follows o In
stock / available o In stock / Pending disposal --- if asset is non
deployable o In Stock / Maintenance --- if asset is under warranty
and needs repairs --- Move non deployable inventory into ITAD cage
--- Move deployable hardware into ITAM room 117 for redeployment
Service Catalog Accessories tickets --- 20% --- Process all
accessories tickets submitted by users supported by Pleasanton ITAM
--- Accessories tickets include including but not limited to
monitors, docking stations, keyboards, mouse, headphones, Power
adapters, cables and connectors --- Accessories tickets can be
identified in ServiceNow by the following headers o Order Requested
hardware o Check Asset Availability --- Scan Asset management queue
in ServiceNow and assign all accessories tickets in open/draft
tickets to your queue --- Group all like tickets together and pull
the needed inventory from ITAM stock --- Process one batch of like
items tickets first then move on to the next batch of like item
tickets --- All Pleasanton back office tickets are delivered to the
users desk --- All remote / work from home requests are shipped ---
For tickets that needs shipping, create a shipping label using UPS
portal --- Print shipping label --- Box the requested item in an
appropriate shipping box --- Seal the box and place the shipping
label --- Deliver boxed items to a designated area identified by
shipping / receiving team Work From Home Kits o Work from home
(WFH) kits are ordered through SHI and delivered directly to users
mailing address o Once WFH kit request is received, request a quote
from SHI o Once quote is received, open a requisition through D365
o Ensure the cost is charged to the requesters cost center o Change
ticket status to work in progress o Monitor shipping report from
SHI every morning o Once SHI provides a shipper tracking number,
update TASK/RITM with the tracking and expected delivery date and
close complete ticket Physical Inventory --- 10% --- Accessories
--- weekly o Perform a physical inventory of all accessories
stocked in Pleasanton and provide a count to ITAM manager ---
Hardware --- monthly o Perform hardware count of all in stock
laptops, tablets, and mobile devices for the Pleasanton stockroom o
Compare physical count against counts in ServiceNow o Reconcile and
report variance to management Restocking --- 5% --- Receive
hardware from suppliers and receive them in ServiceNow within 24
hours of receipt --- Receive accessories orders, unpack and place
in respective shelves/bins within 24 hours of receipt
Administrative duties --- 5% --- Respond to email and pings from
users --- Communicate with vendors on outstanding orders
Housekeeping --- 5% --- Make sure ITAM room is kept neat and
orderly --- Flatten and remove all cardboard boxes from shipments
received and place them in designated recycling area --- Ensure
inventory shelves are kept organized and clearly labelled with
items s service now,inventory management ,Microsoft
Excel,lift,LBS,ITAM,shelves/bins ,TASK/RITM ,Hardware,laptops,
tablets,Mobile devices,Reconcile, D365, tickets ,monitors, docking
stations, keyboards, mouse, headphones, Power adapters, cables
,shipping &receiving,RITM,IPads,hardware / mobile , imaging
,onboarding tickets ,ServiceDesk,Asset
management,excel,shipping,shipments
Keywords: Collabera, Dublin , ITAM Asset Analyst, Professions , Dublin, California
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