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Call Center Representative

Location: Dublin
Posted on: November 19, 2022

Job Description:

JOB DESCRIPTION Dublin Hyundai is looking for a Call Center Representative to join our growing and expanding team! We are a progressive, fast paced, growing company focused on a premium customer experience. Call Center Agents have great people skills and are willing to go the extra mile for our customers. The right candidate will help us generate more service appointments and help our business grow and reach the next level! RESPONSIBILITIES: Responsible for making outbound service calls to book appointments Receive inbound service calls and coordinate and confirm schedules of service advisors and service appointments Manages inbound phone inquiries and routes calls accordingly Identify customer needs or concerns accurately Direct customers to product information resources, including those available on the internet Continually learn about product updates, features, accessories, inventory, and their benefits to the customer Respond quickly to customer phone calls, online scheduling, and live chat inquiries Provides administrative assistance as needed Performs other duties as assigned by manager/supervisor QUALIFICATIONS: Ability to promptly and accurately enter customer data into the CRM Automotive experience a plus Must be comfortable with high volume of inbound and outbound calls daily Strong computer and internet skills, working knowledge of Microsoft Office suite Excellent verbal and written communication skills Must be coachable and able to follow specific word tracks Customer service, time management, and the ability to multitask are required Ability to work independently and as part of a team in a fast-paced environment Self-motivated, goal oriented, positive team player Must be able to sit for long periods of time BENEFITS: Vacation, paid holidays, floating holidays, and sick pay Excellent benefits package including medical, dental, & vision Opportunities for career growth and advancement Paid Life Insurance 401K and employer match Employee discounts on vehicle purchases, parts, and serviceJob Type: Full-timePay: From $18.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insuranceSchedule: 8 hour shift Monday to Friday Weekend availabilityAbility to commute/relocate: Dublin, CA 94568: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s): Can you work a full 8 hours on Saturdays?Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: DUBLIN HYUNDAI, Dublin , Call Center Representative, Other , Dublin, California

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