Team Lead

Company: Jamba Juice- Hacienda Crossings, Dublin
Location: Dublin
Posted on: June 21, 2022

Job Description:

Our Team Leads are the ones who "make it happen". You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environment -makes this a fun position while providing the opportunities to grow and demonstrate your leadership skills!
Team LeadPrimary Role:
A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead effectively is the store leader. Team Leads typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.
We offer great benefits! -

• 
  
• Fun Work Enviroment
  
• Flexible Schedules -
  
• Advancement Opportunities -
  
• Meal Discounts -
  
• Paid Sick Time -
  
• Holiday Pay for 6 Major Holidays -
  
  Essential Functions:
  General
  
  • 
    
  • Responsible for maintaining shift operations excellence
    
  • Ensures that the store appearance and cleanliness are to Jamba's standards
    
  • Demonstrates exceptional shift leadership behaviors
    
  • Communicates all shift issues, concerns and needs to the store General Manager
    
  • Responds to directives in an accurate and timely manner
    
  • Recognizes and rewards outstanding performance of shift team members
    
  • Educate and engage the community and store customers on all of Jamba's products and services
    
  • Other duties as assigned
    
    Customer Service
    
    • 
      
    • Demonstrates an excellent level of customer service
      
    • Motivates and mentors team members to deliver customer service excellence
      
    • Accountable for the customer engagement experience on the shift
      
    • Provide customers with product suggestions and information
      
    • Motivates and mentors team members on providing customers with product suggestions and information
      
    • Maintain exceptional customer service metric scores
      
      Operations
      
      • 
        
      • Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
        
      • Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members
        
      • Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
        
      • Communicate clearly, concisely and accurately in order to ensure effective shift operations
        
      • Follow all food safety, cash handling and operations procedures and policies
        
      • Coordinate and participate off site program customer visits and deliveries
        
        -
        Requirements:
        
        • 
          
        • Must be 18 years of age
          
        • Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
          
        • Ability to manage others required
          
        • High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
          
        • Computer skills including some Microsoft software and register skills
          
        • Must be able to lift 30-40 lbs regularly throughout shifts
          
        • Ability to stand, bend, reach and scoop through-out assigned shift
          
        • Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 - F to -10 - F
          JB.0.00.LN
          Maintenance

Keywords: Jamba Juice- Hacienda Crossings, Dublin, Dublin , Team Lead, Other , Dublin, California