Customer Support - Merchant Services - Full-Time

Company: Vagaro
Location: Dublin
Posted on: May 12, 2022

Job Description:

**This is a full-time onsite position located in Dublin, CA and requires proof of covid-19 vaccination & booster**

Vagaro is looking for individuals who truly enjoy helping customers and love working as a team. If you have call center experience in merchant services we are looking for you. If you love to troubleshoot issues, have a natural curiosity to learn new things, and are driven to help customers, apply now!

Perks:

• 15 accrued PTO days.
• 9 company holidays per year.
• Discounted tickets program.
• Healthcare, dental & vision plans for individuals and families.
• $30/month reimbursement towards any Vagaro service.
• College Assistance Reimbursement.
• EAP & Work/Life Program.
• 401k program with matching.
• Voluntary Life/Supplemental Insurance.
• On-site gym.
• DoorDash DashPass
• Awesome co-workers!
  Experience/Skills Desired:
  
  • Knowledge of various mobile platforms; iOS, Android, and Windows Mobile.
  • Credit Card Processing knowledge. Credit card industry terms and processes required.
  • Excellent written and phone communication skills.
  • Basic Math skills.
  • Proficient with MS Office.
  • Experience using Zendesk preferred.
  • Experience with reconciliation of reports and deposits.
  • Professional and friendly phone etiquette.
  • Attention to detail and fully completing daily tasks.
  • Well organized
    Required:
    
    • Experience working in merchant services is a plus!
    • Excellent customer support skills - you should be empathetic and patient as many users might not be skilled in using their computers and mobile devices.
    • You must be able to accurately document the issues, since our development team or other support team members may need to help this customer in the future. Compassion and understanding for your customers is important as they may be stressed while communicating with you. Responsiveness is key; getting information back to your customers as quickly as possible as well as other team members makes a huge difference to our customers. You are the resource that customers are relying on, so you should know the answer to their questions and know when to ask other team members for help.
    • You should quickly learn how to evaluate, troubleshoot, and follow-up on customer issues. If it needs to be escalated to the development team, you must be able to replicate the issue and document it for them clearly.
      
    • You should have a desire to learn, master and even teach everything you know about Vagaro.
    • High School Diploma
      
      About the Company:
      Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 173,000 professionals and 67,000+ businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting and Associated topics: client, help, information technology analyst, network, pc, service, support analyst, technician iii, technician iv, technology

Keywords: Vagaro, Dublin , Customer Support - Merchant Services - Full-Time, Other , Dublin, California