Customer Support Representative (ALL SHIFTS!)

Company: TCWGlobal (formerly TargetCW)
Location: Dublin
Posted on: January 15, 2022

Job Description:

Customer Support Representative (ALL SHIFTS!)
Full Time, Onsite
Dublin, CA 94658
25+/hr DOE

Our software and App is used all over the world to schedule wellness appointments. We are looking for Customer Support Representatives who are interested in starting a career at a fast-paced SaaS company. If you love to troubleshoot issues, have a natural curiosity to learn new things, and are driven to help customers, we may be the perfect fit for you!

Responsibilities:
Communicate with customers via phone, email, chat, and help forums.
Ensure a high-level of customer satisfaction with the goal of creating an exceptional experience.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure all issues are properly analyzed, documented, logged, and resolved.
Critically think and solve problems in a fast-paced environment.
Have compassion and understanding for customers, as they may be stressed while communicating with you.
Respond to customers in a timely manner to communicate any updates.
Effectively communicate technical information into simplistic terms.
Experience/Requirements:
Knowledge and experience using various mobile platforms including iOS & Android Mobile.
Excellent customer service skills.
Accurately document concerns in a CRM for development & support team members.
Experience deescalating customers with understanding and compassion.
Able to communicate efficiently to resolve customer questions in a timely manner.
Proof of being fully vaccinated against Covid-19
Please submit your resume for consideration. Thank you!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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Keywords: TCWGlobal (formerly TargetCW), Dublin , Customer Support Representative (ALL SHIFTS!), Other , Dublin, California