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Tech Support Specialist (ALL SHIFTS!)

Company: Tcwglobal (formerly Targetcw)
Location: Dublin
Posted on: January 12, 2022

Job Description:

Customer Support Representative (ALL SHIFTS!)Full Time, OnsiteDublin, CA 9465825+/hr DOE Our software and App is used all over the world to schedule wellness appointments. We are looking for Customer Support Representatives who are interested in starting a career at a fast-paced SaaS company. If you love to troubleshoot issues, have a natural curiosity to learn new things, and are driven to help customers, we may be the perfect fit for you! Responsibilities:

  • Communicate with customers via phone, email, chat, and help forums.
  • Ensure a high-level of customer satisfaction with the goal of creating an exceptional experience.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure all issues are properly analyzed, documented, logged, and resolved.
  • Critically think and solve problems in a fast-paced environment.
  • Have compassion and understanding for customers, as they may be stressed while communicating with you.
  • Respond to customers in a timely manner to communicate any updates.
  • Effectively communicate technical information into simplistic terms. Experience/Requirements:
    • Knowledge and experience using various mobile platforms including iOS & Android Mobile.
    • Excellent customer service skills.
    • Accurately document concerns in a CRM for development & support team members.
    • Experience deescalating customers with understanding and compassion.
    • Able to communicate efficiently to resolve customer questions in a timely manner.
    • Proof of being fully vaccinated against Covid-19Please submit your resume for consideration. Thank you! TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. #4by Jobble

Keywords: Tcwglobal (formerly Targetcw), Dublin , Tech Support Specialist (ALL SHIFTS!), Other , Dublin, California

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