Tech Support Specialist (ALL SHIFTS!)
Company: Tcwglobal (formerly Targetcw)
Posted on: January 12, 2022
Customer Support Representative (ALL SHIFTS!)Full Time,
OnsiteDublin, CA 9465825+/hr DOE Our software and App is used all
over the world to schedule wellness appointments. We are looking
for Customer Support Representatives who are interested in starting
a career at a fast-paced SaaS company. If you love to troubleshoot
issues, have a natural curiosity to learn new things, and are
driven to help customers, we may be the perfect fit for you!
- Communicate with customers via phone, email, chat, and help
- Ensure a high-level of customer satisfaction with the goal of
creating an exceptional experience.
- Following standard procedures for proper escalation of
unresolved issues to the appropriate internal teams.
- Ensure all issues are properly analyzed, documented, logged,
- Critically think and solve problems in a fast-paced
- Have compassion and understanding for customers, as they may be
stressed while communicating with you.
- Respond to customers in a timely manner to communicate any
- Effectively communicate technical information into simplistic
- Knowledge and experience using various mobile platforms
including iOS & Android Mobile.
- Excellent customer service skills.
- Accurately document concerns in a CRM for development & support
- Experience deescalating customers with understanding and
- Able to communicate efficiently to resolve customer questions
in a timely manner.
- Proof of being fully vaccinated against Covid-19Please submit
your resume for consideration. Thank you! TCWGlobal is an equal
opportunity employer. We do not discriminate based on age,
ethnicity, gender, nationality, religious belief, or sexual
orientation. #4by Jobble
Keywords: Tcwglobal (formerly Targetcw), Dublin , Tech Support Specialist (ALL SHIFTS!), Other , Dublin, California
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