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Fraud Investigator (Cyber)

Company: Patelco Credit Union
Location: Dublin
Posted on: January 9, 2022

Job Description:

About Patelco Credit Union:We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members' financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.Overview:Patelco is looking to add a Fraud Investigator that will have extensive experience in cyber/digital fraud investigation and able to mitigate risk to the organization. In this role you will provide support and service to members, team-members, and external parties. Additionally, the successful candidate will have experience with fraud detection tools, statistical analysis, and modeling of fraud risk data.
We are looking for a talented individual who can make an impact at reducing fraud and risk to the enterprise and will have the ability to convey information diplomatically with the appropriate level of discretion.
Responsibilities:

  • Performs fraud prevention activities on new/existing deposit accounts, focusing on functions established to provide early warning signs of potential losses and taking steps to mitigate that risk.
  • Monitors and reviews high risk digital channel events/transactions (such as Zelle) to mitigate enterprise and transactional risk.
  • Periodically attends Team/Department meetings to provide fraud training, answer questions, and gain staff feedback to ensure fraud prevention efforts are effective and support a positive member experience.
  • Able to lead fraud/risk investigations for both simple and complex cases to successful conclusion.
  • Participate in timely daily review of activities involving Check Fraud, ACH, Bill Pay, Account Takeover, Elder Abuse, Deposit Fraud, and Identity Theft.
  • Ability to detect deficiencies in current processes and procedures to analyze and suggest ways to re-engineer them to reduce fraud/risk exposure/recommend improvements
  • Assists in maintaining, design and implementation of existing and new fraud detection tools.
  • Works as needed/directly with account holders, third parties and referring cases to law enforcement as well as responding to law enforcement requests.
  • Cross-functionally communicates and collaborates with branch staff, management, and other operational business partners to ensure fraud best-practices are understood and implemented.
  • Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.
  • Other duties as assigned to meet business needs of the dept/organization.
  • Subject matter expert on fraud identification and prevention.Qualifications:
    • Bachelor's degree in business related discipline or equivalent operational experience preferred.
    • 3 years plus experience in digital fraud investigation in a credit union, FinTech, or bank operations environment.
    • Proven ability to actively listen to others and effectively navigate through challenging conversations.
    • Expert with various reporting tools such as Microsoft Office Suite, with advanced Excel experience and data analysis (SQL desired).
    • Excellent written and verbal communication skills and ability to communicate at all levels.
    • Strong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail
    • Delivers exceptional service to team members and members. Models and acts with a sense of urgency and seizes opportunities to improve the overall experience for the membership.
    • Adept at complex problem solving to overcome obstacles in difficult cases.
    • Effective communication skills and collaborates with others to achieve organizational goals
    • Must possess demonstrated ability to influence others, provide constructive feedback
    • Individual must be a self-starter with a high level of dependability and self-motivation, able to work both independently and in a team-oriented environment and meet deadlines while working in a fast past environment.
    • Memberships/Certifications with Fraud Related organizations such as ACFE (Certified Fraud Examiner or IAFCI (International Association of Financial Crime Investigators)
    • Able to commute to Dublin, CA headquarters
      We Offer:
      • An inspiring career that benefits both you and your community
      • Competitive compensation packages with bonus opportunity
      • Full Medical/Dental/Vision benefits with minimal eligibility waiting period
      • Generous 401(k) with 3% Safe Harbor and 5% employer match
      • Discounts on loan products
      • Tuition Reimbursement
      • Onsite Fitness Center at HQ and rewards for healthy habits
      • Close proximity to BART, restaurants and shopping
        Patelco Credit Union is an Equal Opportunity Employer: disability/veteran
        IND123

Keywords: Patelco Credit Union, Dublin , Fraud Investigator (Cyber), Other , Dublin, California

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