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Customer Support Representative

Company: Vagaro
Location: Dublin
Posted on: November 17, 2021

Job Description:

*Position reports to Dublin, CA- Onsite position**Please do not contact our office directly about this position.**Per Vagaro's health & safety policy, submission and satisfactory evidence of your completed COVID-19 CDC vaccination card is required.*We are looking for Customer Support Representatives who are interested in starting a career at a fast-paced SaaS company. If you love to troubleshoot issues, have a natural curiosity to learn new things, and are driven to help customers, Vagaro may be the perfect fit for you!Schedule/Opening:

  • 12am - 8:30am shift (Off Tue & Wed)
  • 6am- 2:30pm (Off Sat & Sun)
  • 7:30am- 4pm (Off Thur & Sun)
  • 8am- 4:30am (Off Sun & Tues)
  • 8:30am- 5:00pm (Off Tues & Wed)
  • 9:30am - 6:00pm Mon, Wed, Thurs, Fri - 8:30am - 5:00pm Sat (Off Sun & Tues)
  • 10:00am - 6:30pm Mon, Tues, Wed, Fri - 8:30am - 5:00pm Sat (Off Sun &Thurs)
  • 4pm- 12:30am (Off Thur & Fri)Perks:
    • 15 accrued PTO days.
    • 10 company holidays per year.
    • Discounted tickets program.
    • Healthcare, dental & vision plans for individuals and families.
    • $30/month reimbursement towards any Vagaro service.
    • College Assistance Reimbursement.
    • EAP & Work/Life Program.
    • 401k program with matching.
    • Voluntary Life/Supplemental Insurance.
    • On-site gym.Responsibilities:
      • Communicate with customers via phone, email, chat, and help forums.
      • Ensure a high-level of customer satisfaction with the goal of creating an exceptional experience.
      • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
      • Ensure all issues are properly analyzed, documented, logged, and resolved.
      • Critically think and solve problems in a fast-paced environment.
      • Have compassion and understanding for customers, as they may be stressed while communicating with you.
      • Respond to customers in a timely manner to communicate any updates.
      • Effectively communicate technical information into simplistic terms.Experience/Requirements:
        • Knowledge and experience using various mobile platforms including iOS & Android Mobile.
        • Excellent customer service skills.
        • Accurately document concerns in a CRM for development & support team members.
        • Experience deescalating customers with understanding and compassion.
        • Able to communicate efficiently to resolve customer questions in a timely manner.
        • Excellent organizational, written, and oral communication skills.
        • Ability to evaluate, troubleshoot, and follow-up on customer issues.
        • A strong desire to learn, grow, master, and teach the Vagaro software.About the Company: Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 148,000 professionals and 60,000 businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting https://www.vagaro.com (https://www.vagaro.com/) and https://sales.vagaro.com (https://sales.vagaro.com/)Job Type: Full-time

Keywords: Vagaro, Dublin , Customer Support Representative, Other , Dublin, California

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