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Title Specialist I

Company: Patelco Credit Union
Location: Dublin
Posted on: November 13, 2021

Job Description:

About Patelco Credit Union:We?re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you?re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education, and expertise that will empower our members to rise up and achieve financial freedom.Overview:This is an entry level position in the Title Solutions department of the Credit Union. Successful candidates will assist with filing, data entry and tracking functions that support the Credit Union in perfecting auto liens. The successful candidate will have the ability to handle multiple priorities in a fast paced environment and possess excellent interpersonal skills.Responsibilities:

  • Responsible for processing the daily ?Title Exception Reports?
  • Perform title release functions within established timeframes
  • Assist members and branch personnel with lien releases
  • Ability to perform a variety of administrative and support functions (filing, mail, data entry, ordering services)
  • Ensure inbound calls are handled in a positive and proactive manner, pursuant to established service level agreements (e.g. abandoned call ratio, etc.)
  • Ensure member inquiries through all channels are responded to pursuant to established guidelines
  • Support management decisions and implement directives as required
  • Relies on instructions and pre-established guidelines, and works under immediate supervision to perform the functions of the job
  • Meets established departmental goals
  • Other duties as assigned
  • This role is located in Dublin, CAQualifications:
    • Minimum 1 year customer service experience
    • Typing - 35 WPM
    • Must be well organized, detail oriented, and have effective written and verbal communication skills.
    • The ability to handle multiple priorities in a fast paced environment
    • Must be a team player who demonstrates flexibility in achieving goals of the departmentWe Offer:
      • An inspiring career that benefits both you and your community
      • Competitive compensation packages with bonus opportunity
      • Full Medical/Dental/Vision benefits with minimal eligibility waiting period
      • Generous 401(k) with 3% Safe Harbor and 5% employer match
      • Discounts on loan products
      • Tuition Reimbursement
      • Onsite Fitness Center at HQ and rewards for healthy habits
      • Close proximity to BART, restaurants and shoppingPatelco Credit Union is an Equal Opportunity Employer: disability/veteranIND123

Keywords: Patelco Credit Union, Dublin , Title Specialist I, Other , Dublin, California

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