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Systems Support Analyst

Company: Ross Dress for Less, Inc.
Location: Dublin
Posted on: September 16, 2021

Job Description:

A large retail client is looking for a Systems Support Analyst to join their IT forecasting and planning team in NYC. This team is responsible for providing support to the forecasting and merchandise planning systems. This resource will be responsible for supporting 300 users in the planning space, providing ongoing system support, bug fixes and assisting in projects that solve business needs. The engineer with interact with internal business users and the development team to identify and resolve issues within their 4 merchandising applications. Their day to day will be as follows:

- Document requirements and assume responsibility for obtaining sign-off from customer and business partners on support efforts and project activities s as needed

- Manage relationships with Business partners and Support teams across Forecasting and Merchandising Planning areas

- Highlight/identify gaps in existing functionality and review bug fix, enhancements and project requirements with stakeholders and leadership as needed

- Routinely manage User acceptance testing and obtain sign-off from the business for bug fix, enhancements, and projects as needed

- Work with software and/or hardware vendors on enhancements and production issues

- Experience with JDAs (Arthur Planning, Enterprise Planning, etc.)

- Solid understanding of JAVA, UNIX, and SQL tools
- 5+ years of experience supporting retail systems and applications for forecasting and planning

- Experience troubleshooting RDF (Retek Demand Forecasting)

- Strong experience troubleshooting Oracle databases

Keywords: Ross Dress for Less, Inc., Dublin , Systems Support Analyst, Other , Dublin, California

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