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Sr. Training Analyst

Company: Sunrun, Inc
Location: Dublin
Posted on: June 6, 2021

Job Description:

The Senior Training Analyst is responsible for the design, delivery, and evaluation of learning programs that support customer operations. This role partners with business key stakeholders to identify gaps in knowledge, skills, and behaviors and works collaboratively to develop and implement appropriate learning solutions.


  • Deliver new hire training programs and provide coaching to support onboarding
  • Conduct robust training needs assessments
  • Manage lifecycle of training projects and design and deliver programs of varying levels of complexity
  • Identify and develop appropriate evaluation methods to monitor and measure effectiveness of implemented training programs 
  • Analyze data and make recommendations for changes/improvements to programs 
  • Serve as a core team member on project teams focused on system or process implementations and improvements
  • Attend leadership meetings as needed to provide training program updates and/or present proposals for new programs
  • Identify opportunities for using other mediums such as videos and online platforms and proposes how to integrate these elements to scale and sustain continuous learning. 
  • Serves as a mentor/coach for junior members of the training team
  • Manage logistics of planned training events

  • Bachelor's Degree or equivalent work experience 
  • 5+ years working as a trainer 
  • Strong verbal and written communication skills
  • Strong Facilitation Skills
  • Excellent organizational and time management skills 
  • Intermediate knowledge related to adult learning principles and  ADDIE
  • Intermediate/advanced skills in training content development
  • Basic/intermediate skills in online training development, i.e. Articulate 360, Camtasia, etc.
  • Demonstrated ability to manage multiple projects with minimal supervision working primarily independently to effectively prioritize work to meet project timelines.  
  • Advanced skills with Google Slides and/or PowerPoint
  • Previous call center experience is highly desirable
  • Prior CRM experience is desirable


Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

 

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.


Keywords: Sunrun, Inc, Dublin , Sr. Training Analyst, Other , Dublin, California

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