Sr. Training Analyst
Company: Sunrun, Inc
Posted on: June 6, 2021
Training Analyst is responsible for the design, delivery, and
evaluation of learning programs that support customer operations.
This role partners with business key stakeholders to identify gaps
in knowledge, skills, and behaviors and works collaboratively to
develop and implement appropriate learning solutions.
Deliver new hire training programs and provide coaching to support
Conduct robust training needs assessments
Manage lifecycle of training projects and design and deliver
programs of varying levels of complexity
Identify and develop appropriate evaluation methods to monitor and
measure effectiveness of implemented training
Analyze data and make recommendations for changes/improvements to
Serve as a core team member on project teams focused on system or
process implementations and improvements
Attend leadership meetings as needed to provide training program
updates and/or present proposals for new programs
Identify opportunities for using other mediums such as videos and
online platforms and proposes how to integrate these elements to
scale and sustain continuous learning.
Serves as a mentor/coach for junior members of the training
Manage logistics of planned training events
Bachelor's Degree or equivalent work experience
5+ years working as a trainer
Strong verbal and written communication skills
Strong Facilitation Skills
Excellent organizational and time management
Intermediate knowledge related to adult learning principles
Intermediate/advanced skills in training content
Basic/intermediate skills in online training development, i.e.
Articulate 360, Camtasia, etc.
- Demonstrated ability to manage
multiple projects with minimal supervision working primarily
independently to effectively prioritize work to meet project
Advanced skills with Google Slides and/or PowerPoint
Previous call center experience is highly desirable
Prior CRM experience is desirable
Sunrun is proud to
be an equal opportunity employer that does not tolerate
discrimination or harassment of any kind. Our commitment to
Diversity, Inclusion & Belonging drives our ability to build
diverse teams and develop inclusive work environments. At Sunrun,
we believe that empowering people and valuing their differences
will help us create a planet run by the sun for
We are committed
to equal employment opportunity without consideration of race,
color, religion, ethnicity, citizenship, political activity or
affiliation, marital status, age, national origin, ancestry,
disability, veteran status, sexual orientation, gender identity,
gender expression, sex or gender, or any other basis protected by
law. We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. If you
have a disability or special need that requires accommodation,
please let us know.
Keywords: Sunrun, Inc, Dublin , Sr. Training Analyst, Other , Dublin, California
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