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Director, Debit and Credit Cards

Company: Patelco Credit Union
Location: Dublin
Posted on: June 6, 2021

Job Description:

About Patelco Credit Union

We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.


The Director, Cards will lead growth of Patelco's credit and debit card portfolios. The Cards Director is responsible for the development and execution of the portfolio growth strategy and will partner closely with functional partners including retail distribution, marketing, operations and technology to achieve cardmember and revenue growth objectives. The role will report to the VP Consumer Loans and Cards.


  • Create and mobilize a plan to accelerate growth of credit and debit card transactional volume, balances, and revenue in accordance with Patelco's strategic plan targets. Plan should address key drivers of portfolio growth, i.e., promotional marketing acquisition and retention, product development, pricing, distribution channels, credit risk policy and emerging payment and consumer behavioral trends.
  • Develop detailed tactics and dimension pro forma business impacts of key initiatives required to get to plan targets and to maintain top third peer to peer ranking.
  • Prioritize and deliver in partnership with cross functional leaders the key capabilities and initiatives needed to achieve growth plan across the full value chain inclusive of: product design, pricing, acquisition, usage and retention marketing, distribution across physical and remote/digital channels, card member experience, account opening efficiency, card servicing and risk performance. This applies to debit card activation, usage and member engagement as well.
  • Rationalize the product portfolio to enable simplicity of product selection/fit for card members to choose from and for client facing staff to recommend. Create clear differentiation of product value propositions that tightly align to Patelco's target segment needs leveraging our brand and financial health/well-being mission. Leverage reward structures to drive preference and share of wallet.
  • Ensure card practices are highly convenient and current in today's market and member experience and satisfaction is high contributing to high retention and utilization.
  • Set specific KPI targets across originations volumes, processing cycles, productivity, yield, risk and member satisfaction. Put in place tools to monitor KPIs regularly.
  • Review and recommend changes to new acquisitions and existing portfolio credit policies to support expansion of target segments and growth initiatives. For example align policies and processes based on relationship versus non-relationship status. Ground policy recommendations in credit and financial performance analysis to balance risk and return.
  • Develop and manage a team of two direct reports. Grow the knowledge base and effectiveness of the overall team within Patelco's member driven, financial well-being culture.


  • Bachelor's degree in Business, Management or equivalent is preferred
  • Minimum 10 years of experience in the credit card industry, preferably with diverse roles across product management, operations, marketing and risk management.
  • Minimum 5 years' experience engaging, developing and motivating teams to deliver results.
  • Thorough understanding of the credit and debit card business.
  • Strong knowledge of the external market, customer attitudes and behaviors, distribution strategies, profit & loss drivers and production / product delivery model, legal / compliance and regulatory climate and requirements.
  • Strong understanding of credit/fraud risk and policy execution. Balances approach to managing credit risk/reward within an established risk appetite framework. Balances risk/fraud policies and underwriting / processing execution with member satisfaction.
  • Proven analytical and problem-solving skills. Uses facts and data as basis for formulating solutions and understanding impacts.
  • Creative thinker, courage to question and to challenge the existing business model. Ability to develop, gain buy in to and execute on new strategies and tactics
  • Thought leadership with the ability to lead and mobilize teams across functions
  • Team player, collaborates across levels, functions, lines of business and other internal and external partners
  • Results oriented - strong organizational, project planning skills

We Offer

  • An inspiring career that benefits both you and your community
  • Competitive compensation packages with bonus opportunity
  • Full Medical/Dental/Vision benefits with minimal eligibility waiting period
  • Generous 401(k) with 3% Safe Harbor and 5% employer match
  • Discounts on loan products
  • Tuition Reimbursement
  • Onsite Fitness Center at HQ and rewards for healthy habits
  • Close proximity to BART, restaurants and shopping

Patelco Credit Union is an Equal Opportunity Employer: disability/veteran


Keywords: Patelco Credit Union, Dublin , Director, Debit and Credit Cards, Other , Dublin, California

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