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Fraud Investigator

Company: Patelco Credit Union
Location: Dublin
Posted on: June 6, 2021

Job Description:

We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.


Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 

In this role, responsibilities include managing various aspects of fraud identification and risk management protocols.The candidate should have extensive fraud identification & investigation experience (digital fraud experience is desirable), mitigating risk to the organization and providing support and service to members, team-members, and external parties.


The candidate must have demonstrated work history in the mitigation and control of fraud and operational risk through the use of fraud detection tools, statistical analysis and modeling of fraud risk data. Additionally, the individual will work with business partners to mitigate fraud and recommending and ensuring corrective action is taken in response to loss/high risk events.  We are seeking a candidate with strong investigative, communication and analysis skills who can make an impact at reducing fraud and risk to the enterprise. The successful candidate should have the ability to convey information diplomatically and appropriate level of discretion as well as be able to lead, coach, and train other team members to recognize fraud risk throughout various operational channels. 

  • Identifies and timely responds to dynamic fraud environment, identifying fraud/risk issues and providing recommendations to mitigate further risk
  • Lead on digital investigations which are related to Online Banking, Zelle and ACH
  • Provides reporting to management regarding trends and operational efforts of the dept
  • Provides input on optimum fraud strategies
  • Works fraud and risk alerts across various business channels
  • Partners in developing training programs related to risk/fraud mitigation
  • Delivers training programs as needed to operational stakeholders/other parties
  • Enhances and develop procedures related to Fraud/Loss Prevention investigations
  • Develops procedures within the CU to identify gaps in digital processes
  • Works effectively with Data Analysts to analyze trends and test suppositions related to fraud/risk management.
  • Uses case management system to work and track cases, both individually as well as departmentally
  • Works as needed/directly with account holders, third parties, law enforcement
  • Communicates with branch staff, management and other operational business partners with risk recommendations and remedies
  • Other duties as assigned to meet business needs of the dept/organization

  • Bachelor’s degree in business related discipline
  • 5+ years prior fraud experience in a credit union or bank operations environment
  • Familiarity with multiple kinds of operational fraud that confront financial institutions
  • Working knowledge and analysis of operational fraud, risk, compliance, and BSA issues within a financial institution
  • Prior experience with fraud case management systems
  • Strong and diplomatic communication skills – both verbal and written – and ability to convey them across all business lines, directly with account holders, as well as 3rd parties (law enforcement, etc)
  • Strong organizational skills and data entry skills with ability to multitask across multiple functions and platforms
  • Strong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail; ability to perform basic mathematical calculations
  • Proficiency with various reporting tools such as Microsoft Word and Excel, database querying (SQL) and data analysis
  • Effective planning and organizing skills to deliver workload in timely manner
  • Effectively collaborates with others to achieve organizational goals
  • Individual must be a self-starter with a high level of dependability and self-motivation, able to work both independently and in a team-oriented environment.

  • An inspiring career that benefits both you and your community
  • Competitive compensation packages with bonus opportunity
  • Full Medical/Dental/Vision benefits with minimal eligibility waiting period
  • Generous 401(k) with 3% Safe Harbor and 5% employer match
  • Discounts on loan products
  • Tuition Reimbursement
  • Onsite Fitness Center at HQ and rewards for healthy habits
  • Close proximity to BART, restaurants and shopping


Patelco Credit Union is an Equal Opportunity Employer: disability/veteran



Keywords: Patelco Credit Union, Dublin , Fraud Investigator, Other , Dublin, California

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