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Talent Development Partner

Company: Patelco Credit Union
Location: Dublin
Posted on: January 12, 2021

Job Description:

About Patelco Credit Union: We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.Overview: Patelco is looking for a person who is passionate about learning and excited about helping our team members develop their skills and knowledge as our Talent Development Partner, your goal is to prepare our team to be successful champions of our members financial health and well-being. Consulting with leaders, product /feature owners and delivery channels throughout the credit union, you will help determine knowledge gaps and using your knowledge of adult learning, you will determine what interventions will result in the desired outcomes. You'll be proactive with meaningful involvement in the planning, development, implementation, facilitation and tracking of training activities. Our TD Partner should be an inspiring communicator with the ability to creatively engage and effectively describe complicated ideas to different audiences. You must be highly organized, proficient in time management, and possess excellent collaborative and personal effectiveness skills.Position Summary:Conducts instructor led training (ILT) and Virtual ILT (VILT) and other educational interventions. Supports the development and delivery of learning initiatives that increase the capability and expertise of team members. Aligns business outcomes with learning objectives to ensure solutions are integrated, skill gaps closed, and knowledge is pertinent to desired outcomes. Evaluates the effectiveness of training programs and team member performance. Assists with miscellaneous assignments as needed.Responsibilities: * Provides Foundations training for new hires; system, product knowledge, operations, procedure, service and solution plus other initiatives yet to be determined.* Administers assessments to ensure understanding of material trained* Conducts post training reviews and evaluations to ensure understanding and application to the job* Collaborates with managers regarding performance; develops process for continuing education , as needed* Collaborates with Instructional Designer(s) to research, design, develop, review and update training materials reflecting Patelco's latest procedures and policies* Answers questions from Team Members and educates them in the utilization of other available resources for information.* Takes responsibility for individual career development and training and seeks opportunities to learn new skillsQualifications:* Education: B.A. in relevant discipline, English, Social Sciences, Education, or Psychology, Organizational Communication or Organizational Development is desirable.* Experience: 3-5 years progressive and relevant experience in education/training, preferably a financial institution. * Additional professional course certification in instructional design, training, facilitation, and self-assessment tools such as Myers Briggs, DiSC, etc. * Strong writing and design skills in the production of publications, learning materials and/or training documentation.* Ability to develop, design, conduct, coordinate, maintain, evaluate and measure the effectiveness of training programs for all employee levels.* Ability to research, analyze and propose solutions for multi-faceted problems.* Serves as an expert on majority of retail systems - branch and call center specific applications* Assists in the development and testing of new programs and products/services applicable to core operating systems.* Stays current and acts as a subject matter expert for policies, procedures, and processes* Knowledgeable of service standards and protocols and routinely incorporates into job duties* Proficiency in Word, Excel, PowerPoint, Publisher, Teams, Zoom, etc. sufficient to create and maintain training materials, hold meetings and deliver virtual training. * Must possess excellent organizational and time management skills. * Able to meet deadlines with minimal supervision.* Ability to plan, develop and coordinate multiple assignments simultaneously.* Thorough knowledge of adult training methodologies and training delivery methods.* Excellent facilitation and presentation skills.* A basic understanding of Cornerstone LMS platform is desirable.* Standing approximately 50% of the day. * Work environment may include travel to deliver training at a remote location, at a branch or at our call center.We Offer: * Empowerment, Engagement, and Teamwork* An inspiring career that benefits both you and your community* Competitive compensation packages with bonus opportunity* Full Medical/Dental/Vision benefits with minimal eligibility waiting period* Generous 401(k) with 3% Safe Harbor and 5% employer match* Discounts on loan products* Tuition Reimbursement* Onsite Fitness Center at HQ and rewards for healthy habits* Close proximity to BART, restaurants and shoppingPatelco Credit Union is an Equal Opportunity Employer: disability/veteranIND123

Keywords: Patelco Credit Union, Dublin , Talent Development Partner, Other , Dublin, California

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