Support Desk Supervisor, Intake & Agency Reporting - Location Flexible
Company: PG&E Corporation
Location: Sacramento
Posted on: March 16, 2026
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Job Description:
Requisition ID 171003 Job Category: Compliance / Risk / Quality
Assurance; Business Operations / Strategy Job Level: Supervisor
Business Unit: Strategy & Growth Work Type: Hybrid Job Location:
Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch;
Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay
Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley;
Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga;
Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico;
Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran;
Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba;
Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort
Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton;
Garberville; Geyserville; Gilroy; Goodyear; Grass Valley;
Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt;
Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln;
Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera;
Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell;
Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto;
Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing;
Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale;
Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo
Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo
Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter
Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond;
Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain;
Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco;
San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael;
San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella;
Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San
Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock;
Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville;
West Sacramento; Wheatland; Whitmore; Willits; Willow Creek;
Willows; Windsor; Winters; Woodland; Yuba City Position Summary The
Support Desk Supervisor will support the Electric Compliance
Manager and help lead the team responsible for managing regulatory
data requests and ensuring compliance excellence. This role will
flex as needed and oversee intake, priors analysis, logging,
governance, and assignment of requests while driving quality
control processes to ensure accuracy, consistency, and
confidentiality. The Supervisor will work closely with the Electric
Compliance Manager on strategic process improvements and champion
initiatives that enhance efficiency and quality. Additionally, the
role mentors team members, monitors workload, and ensures timely,
audit-ready responses for PG&E’s internal and external
stakeholders. The selected candidate must live within PG&E’s
service territory. Preferred HQ for this position is our
Oakland-based HQ. PG&E is providing the salary range that the
company in good faith believes it might pay for this position at
the time of the job posting. This compensation range is specific to
the locality of the job. The actual salary paid to an individual
will be based on multiple factors, including, but not limited to,
specific skills, education, licenses or certifications, experience,
market value, geographic location, and internal equity. Although we
estimate the successful candidate hired into this role will be
placed towards the middle or entry point of the range, the decision
will be made on a case-by-case basis related to these factors.? A
reasonable salary range is: Minimum Base Salary (Bay Area)
$128,000.00 Mid Base Salary (Bay Area) $173,000.00 Maximum Base
Salary (Bay Area) $218,000.00 Minimum Base Salary (California)
$122,000.00 Mid Base Salary (California) $164,000.00 Maximum Base
Salary (California) $207,000.00 Job Responsibilities Team
Leadership & Oversight Provide day-to-day direction, monitor
workload, and prioritize assignments to meet deadlines. Mentor and
support team members, fostering a culture of accountability and
continuous improvement. Support Desk Functions Oversee intake,
logging, and assignment of data requests; ensure accurate tracking
and timely processing. Maintain and update databases, perform
quality checks, and produce final responses. Conduct priors
analysis to validate historical responses for consistency and
accuracy. Quality Control Functions Review and approve data
responses for accuracy, tone, and compliance with confidentiality
protocols. Implement and maintain quality control checklists and
best practices. Identify process gaps and recommend solutions to
improve efficiency and quality. Process Improvement & Reporting
Champion projects that enhance data response governance and quality
control processes. Track and measure quality performance; prepare
reports and present findings to leadership. Qualifications: Minimum
High School Diploma or GED 5 years of experience in auditing or
quality assurance 2 years supervisory or project/team lead
experience Desired Qualifications: Bachelor's Degree or equivalent
experience in business 7 years related relevant experience
including managing compliance/risk programs or controls Audit or
Assurance background ASQ Certified Quality Auditor ASQ Certified
Quality Improvement Associate Lean Six Sigma Yellow Belt or Green
Belt Certified Data Management Professional Project Management
Professional
Keywords: PG&E Corporation, Dublin , Support Desk Supervisor, Intake & Agency Reporting - Location Flexible, IT / Software / Systems , Sacramento, California
