Customer Service Specialist
Company: HOLLY HUNT
Location: San Francisco
Posted on: April 30, 2024
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Job Description:
If you're looking for a fulfilling manufacturing career, you've
come to the right place. At MillerKnoll, we're searching for
dedicated manufacturing talent to support our business growth.
Whether you're looking for an entry-level role or you're a skilled
tradesperson, we have a position for you. We offer a competitive
hourly wage, generous benefits that start on your first day, and
endless possibilities for career growth. Connect with our hiring
team today to learn more about available opportunities with
MillerKnoll. Position Title: Customer Account Representative
Customer Service Department: Customer Relations Reports To:
Customer Service Supervisor FLSA Status: Non-Exempt Posting Date:
April-2024 SUMMARY This is a full-time position that works directly
with customers and representatives on sales quotations, status
calls, delivering and service. Assists on various sales/customer
service projects as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Answering
calls, assist customers, representative showroom salespeople and
outside salespeople (currently 18 showrooms, 120 salespeople) on
CONRAD products. Build customer and representative relations. Build
sustainable relationships and trust with customers and
representatives through open and interactive communication. Provide
price quotations (verbal, written or typewritten) for retrofits and
replacement orders. Follow up is essential. Provide customer
support on motorized projects (this may include working with the
installer or electrician as well as the designer/architect).
Gathers the necessary information concerning
customer/representative needs by phone or in person, examines
records such as orders, quality control sheets, invoices, computer
printouts, bills of lading, and related documents and
correspondence. Converses or corresponds with
customers/representatives and other company personnel such as
billing, credit, sales, service, or shipping staff to obtain facts
regarding customer inquiries and service needs. Examines pertinent
documentation to determine accuracy of customer complaint and
identify an appropriate course of action. Responsible for taking a
proactive approach to servicing customers. Ensure excellent
customer service is provided. Ensure excellent service standards
respond efficiently to customer inquiries and maintain high
customer satisfaction. Documentation is essential. SUPERVISORY
RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Minimum of one-year experience (preferably in
the wholesale home furnishings industry) with excellent verbal and
writing skills. Must be organized, self-motivated, and
detail-oriented, with good sales and customer service skills. Must
have word-processing computer experience. 55 wpm typing speed
(flexible) ADDITIONAL SKILLS : Ability to multi-task, prioritize
and manage time effectively. EDUCATION and/or EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or
technical school; one year related experience. Transferable
customer service and sales skills, interior Design, design,
creative arts, or home furnishings industry experience/knowledge.
BENEFITS AND COMPENSATION Salary: $60,000 Benefits include medical,
dental, vision, disability and life insurance; 401K with immediate
100% employer vested matching; profit-sharing; medical and
childcare flexible reimbursement plan; 10 vacation days in years
1-4 and increase to 15 days after year 4, then increases with
length of employment; discretionary annual bonus; and more! More
about CONRAD: CONRAD is a rapidly growing employer with a dynamic
and diversified work culture. We offer the opportunity to excel in
the interior design and sales fields, working with a very high
quality, unique and specialized product. We offer an excellent
compensation and benefits package and promote ongoing career and
personal development. We maintain an appropriately casual
atmosphere. We are easy to locate in the sunny Bayview district. We
invite you to visit our website at www.conradshades.com! For
consideration send your cover letter and resume to: Yolonda
Greenwell-Reese, Human Resources Dept. E-mail:
Yolonda@Conradshades.com Fax: [phone removed] Who We Hire? Simply
put, we hire everyone. MillerKnoll is comprised of people of all
abilities, gender identities and expressions, ages, ethnicities,
sexual orientations, veterans from every branch of military
service, and more. Here, you can bring your whole self to work.
We're committed to equal opportunity employment, including veterans
and people with disabilities. A starting compensation range for
this role is $18.60 - $23.68. Relevant salary considerations will
include candidate qualifications and experience, other
business/organizational needs and market factors. You may also be
eligible to receive a geographic premium, annual discretionary
incentive and equity awards which are subject to the rules
governing these programs. The company offers a full spectrum of
benefits including Medical, Prescription Drug, Dental, Vision,
Health Savings Account, Dependent Day Care Savings Account, Life
Insurance, Disability and Other Insurance Plans, Paid Time Off
(including Vacation and Parental Leave), Holidays, 401(k), and
Short/Long Term Disability, in addition to other special perks
reserved for our associates.This organization participates in
E-Verify Employment Eligibility Verification. In general,
MillerKnoll positions are closed within 45 days and are open for
applications for a minimum of 5 days. We encourage our prospective
candidates to submit their application(s) expediently so as not to
miss out on our opportunities. We frequently post new opportunities
and encourage prospective candidates to check back often for new
postings. Employment Type: Full Time
Keywords: HOLLY HUNT, Dublin , Customer Service Specialist, Hospitality & Tourism , San Francisco, California
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