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Retail Customer Service Representative - Front Office

Company: Ashley Furniture HomeStore
Location: Dublin
Posted on: November 21, 2022

Job Description:

The Customer Service Representativeprovides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing, undertakes the store's administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business. Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image. Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way. Respond to customer's inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers' service expectations professionally and with respect. Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation. Assist with store opening and closing procedures including cash balancing and daily checklists. Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports. Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process. Demonstrate the Company's Core and Growth Values in the performance of all job functionWe are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates only meeting specific job requirements may be contacted. Principals Only.Job Type: Full-timePay: From $18.00 per hourBenefits: 401(k) Dental insurance Disability insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Paid training Tuition reimbursement Vision insuranceSchedule: Day shift Evening shift Monday to Friday Weekend availabilityEducation: High school or equivalent (Required)Work Location: One location

Keywords: Ashley Furniture HomeStore, Dublin , Retail Customer Service Representative - Front Office, Hospitality & Tourism , Dublin, California

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