Donation Coordinator I
Company: Donor Network West
Location: San Ramon
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Donor Network West’s mission is
to save and heal lives through organ and tissue donation for
transplantation and research. At Donor Network West, we're looking
for people who embody our core values: passion, excellence, equity
and inclusion, and relationships. We welcome diverse perspectives
and foster an environment of collaboration and service. POSITION
SUMMARY The Donation Coordinator I (DC I) is a key member of a
dedicated team that helps transform loss into hope by facilitating
the gift of life through tissue donation. As the first point of
contact in the donation process, the DC I is responsible for
receiving donor referrals, assessing donation suitability,
coordinating cases, and ensuring every opportunity for donation is
maximized. This role is vital in fulfilling DNWest’s mission to
save and heal lives through the selfless generosity of donors and
their families. Operating in a 24/7/365, fast-paced environment,
the DC I collaborates with hospitals, hospices, medical
examiners/coroners, funeral homes, tissue processing partners,
Donor Operations Management, recovery staff, organ clinical staff,
logistics staff, and other key individuals and groups to facilitate
donation with efficiency, accuracy, and compassion. This position
serves as a foundation for required professional growth, leading to
the Donation Coordinator II role, where individuals obtain
authorization and conduct medical/social history interviews with
donor families. The DC I’s work is not just a job – it’s a mission.
Every decision and every action have the power to touch hundreds of
thousands of lives through the gift of donation. ESSENTIAL JOB
DUTIES AND RESPONSIBILITIES Referral Intake Approach each case with
a “rule in vs rule out” mindset while conducting all
responsibilities, ensuring no opportunity for donation is missed.
Receive and process inbound referral calls and emails from
hospitals, hospices, and medical examiner/coroner’s offices.
Accurately document all referral details in iTransplant (iTX) to
ensure seamless case progression. Conduct preliminary medical
screening of potential donors based on FDA (U.S. Food and Drug
Administration), AATB (The American Association of Tissue Banks),
DNWest, and processing partner guidelines. Case Coordination and
Donor Screening Serves as the primary liaison between Donor
Operations, recovery teams, logistics staff, hospitals, medical
examiners/coroners, funeral directors, and processing partners to
coordinate the donation process. Reviews all associated clinical
data, social data, and case notes in iTransplant (iTX) to
anticipate and meet processors’ needs. Identify and resolve missing
or incomplete documentation before recovery proceeds. Ensures the
suitability, timely recovery, and maximal yield of donated tissues,
while adhering to regulatory requirements, medical, and ethical
standards. Obtains and documents all relevant information
appropriately and thoroughly throughout the entirety of a case to
maximize donation opportunities. Offer suitable tissue to
processing partners and accept tissue for recovery on behalf of
select partners. Conduct comprehensive medical screening of
potential donors based on FDA (U.S. Food and Drug Administration),
AATB (The American Association of Tissue Banks), DNWest, and
processing partner guidelines. Discusses screening information with
Donor Operations Management as appropriate. Collaborates with
Logistics team to have donor transported to recovery location.
Family Care Specialist – Donation Discussion Expected competency
sign-off for Family Care Specialist – Donation Discussion skill
within Donor Operations’ roadmap timeframe. Utilize available
resources to maximize the opportunity to inform and guide families
about tissue donation with a goal of obtaining authorization.
Conduct donation discussions with the legally appropriate
individual, securing consent for donation per DNWest policies.
Perform detailed medical and social history interviews to ensure a
safe and reliable tissue supply. Provide compassionate and
professional support to grieving families, helping them honor their
loved one’s legacy through donation. General Evaluates
administrative departmental situations, making sound, appropriate
decisions and effectively communicating with relevant parties.
Keeps management informed of any variances or discrepancies.
Maintain compliance with all DNWest and regulatory requirements by
completing Learning Management System (LMS) trainings on time.
Attend all mandatory trainings, team meetings, and professional
development sessions. Ensures timely completion of chart
corrections as required. Contributes to and fosters a positive work
environment while consistently promoting Ideal Team Player
concepts. Remains adaptable and open to change while actively
supporting and encouraging team members through transitions to
ensure a smooth adjustment. QUALIFICATIONS Possess basic knowledge
of disease processes and related conditions. Must be able to
effectively maneuver through multiple computer programs operating
at the same time while sitting for long hours, must be able to stay
focused and attentive. These programs include, but are not limited
to, computers, office equipment, telephonic management systems,
electronic medical records, and Microsoft Office systems. Strong
organizational and time management skills with the ability to
prioritize tasks independently and collaboratively. Excellent
communication skills to interact professionally with hospital
staff, funeral homes, medical examiners/coroners, and processing
partners. Ability to think critically, solve problems, and adapt in
a fast-paced, high-stakes environment. Must have strong team
building, prioritization, and strategic skills, with the ability to
collaborate effectively and foster a positive work environment with
DNWest staff. Compassionate and professional demeanor when speaking
with referral sources. Attention to detail with a strong ability to
analyze and document medical information accurately. EDUCATION AND
EXPERIENCE Required: High School diploma or equivalent. Preferred:
Bachelor’s degree in biological sciences or an equivalent
degree/diploma/certification in an allied health field. Bonus:
Certified Transplant Preservationist (CTP), Certified Procurement
Transplant Coordinator (CPTC), or Certified Tissue Banking
Specialist (CTBS) certification. Donor Network West takes a
market-based approach to pay. All candidates' starting pay will be
determined based on job-related skills, experience, qualifications
and interview performance. Our job listings’ compensation ranges
include location-based differentials but may not be reflective of a
candidate’s final base salary. Location differentials are
determined by an employee’s home address, associated market data
provided by government reporting and processed by Payroll. If
selected, Donor Network West’s Recruiting & Compensation Team will
provide further detail! Salary data provided by third party sites
do not accurately reflect our pay structure.
Keywords: Donor Network West, Dublin , Donation Coordinator I, Healthcare , San Ramon, California
