Customer Success Manager (Remote)
Company: Catapult Learning, Inc.
Location: San Francisco
Posted on: May 18, 2024
Job Description:
JOB TITLE: Customer Success Manager , P rofessional Development
Services FLSA STATUS: Exempt REPORTS TO: General Manager,
Professional Development Services JOB CODE: N/A About Us The 7,000+
educators and healthcare professionals employed by FullBloom are
driven by a common purpose: to positively impact the educational,
behavioral and social-emotional welfare of every child with whom we
engage, no matter the student's individual circumstance. We
dedicate our careers to improving outcomes for at-risk and
struggling youth, including those with learning and emotional
disabilities. In doing so, we play a truly crucial role in the
lives of the children, their families and their communities. Our
purpose drives performance, and we are looking for individuals who
want to make an impact. The Opportunity FullBloom is seeking a
Customer Success Manager of Professional Development (PD) Services
. We are looking for someone with account management experience in
the edtech industry to support the customer experience as it
relates to our newest PD technology platform. The Customer Success
Manager will work collaboratively across teams to ensure our
customer onboarding kit and support resources make the customer
experience a seamless one and one that promotes renewal. Building
trusted relationships and driving renewals will be an integral part
of this role. We are looking for someone who is ready to join a
fast-paced, fast-growing organization. The Responsibilities Product
Expertise and Collaboration
- Become an expert in PD product s, specifically PD technology
products
- Develop product onboarding resources that enhance the customer
onboarding experience
- Define and execute product engagement strategies with customers
to deepen engagement and usage
- Develop and maintain strong working relationships with product,
marketing, sales, and services teams
- Act as a strong customer advocate across all areas of the
product Account Management
- Collaborate with district and school leaders to plan effective
implementations
- Onboard new customers, including demonstration and ongoing
support
- Oversee Customer Success lifecycle processes to ensure assigned
accounts have positive customer experiences , meet set utilization
targets, and achieve desired outcomes with PD services Performance
Metrics
- Drive key metrics related to product implementations, including
customer health, customer utilization, renewal rates, expansion
opportunities, engagement data, etc. The Qualifications
- Experience
- 3 + years of customer account management experience in the K-12
non-public and public education market
- Experience working in a business selling into the K - 12 public
school market
- Education
- Bachelors degree, MBA or other Masters degree preferred
- Other skills and capabilities
- Exceptional track record of customer account management and
product support to grow a business
- Ability to diagnose common customer needs and issues, and to
translate those needs into actionable solutions
- Exceptional written and oral communication skills, including
the ability to communicate to all organizational levels , to
develop strong presentation materials, and to concisely summarize
information for all audiences
- Excellent organizational and time management skills
- Highly detailed and organized
- Strong analytical and problem-solving skills More a bout
FullBloom FullBloom provides education and behavioral health
solutions that create better life outcomes for children and their
families, regardless of the learning obstacles and other challenges
they face. The company's team of more than 7,0 00 education and
healthcare professionals work to achieve measurable and sustained
academic and behavioral gains through evidence-based programs that
include special education, Applied Behavior Analysis (ABA)
therapies, intervention services, and professional development.
Founded in 1976 and headquartered in Camden, New Jersey, FullBloom
supports more than 100,000 children and families, over 1,0 00
school districts, and more than 25,000 teachers annually across its
three divisions, Catapult Learning, Specialized Education Services,
Inc. (SESI), and Little Leaves. FullBloom is accredited by Cognia /
AdvancED and the Behavioral Health Center of Excellence. Interested
in working for Catapult Learning?
Take the first step by joining our Talent Network today! Address:
150 Rouse Blvd., Suite 210, Philadelphia, PA 19122
#J-18808-Ljbffr
Keywords: Catapult Learning, Inc., Dublin , Customer Success Manager (Remote), Executive , San Francisco, California
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