Associate Director, Business Applications
Company: Disability Solutions
Location: Dublin
Posted on: April 15, 2024
Job Description:
We are seeking an experienced Associate Director to lead our
Salesforce CPQ (Configure, Price, Quote) initiatives and align our
CPQ program with our business goals. This techno-functional role
will manage a team of developers, design Salesforce CPQ solutions,
collaborate with stakeholders, translate business requirements into
technical specifications, and execute the CPQ roadmap. The ideal
candidate should have deep expertise in Salesforce CPQ, the
Force.com platform, and a proven track record of driving best
practices and processes in a B2B SaaS
environment.Responsibilities:
- Develop and implement CPQ solutions to support our Lead to
Order processes, including Quotes, Contracts, Amendments, and
Renewals.
- Manage stakeholders, run CPQ prioritization and demand intake
meetings, manage the production support backlog, and report
delivery metrics.
- Manage and mentor a team of Salesforce CPQ developers.
- Design, develop, enhance, support, analyze, maintain, and test
new and existing Salesforce/CPQ functionality and related managed
applications.
- Collaborate closely with business stakeholders and other IT
team members to ensure solutions meet business needs and are
scalable.
- Troubleshoot complex issues in Salesforce CPQ and related
integrations, proposing robust and scalable solutions.
- Conduct workshops, gather requirements, explain technological
constraints, and present solutions to business stakeholders.
- Work with other IT teams to effectively integrate Salesforce
CPQ with other enterprise systems (e.g., Oracle ERP, marketing
platforms, customer success tools, data lake).
- Participate in key phases of the Salesforce/CPQ development
lifecycle.
- Manage incident response and processes for timely and effective
resolution of CPQ-related incidents.
- Leverage ServiceNow and Jira for tracking, prioritizing, and
resolving CPQ incidents.
- Define and implement processes for monitoring and reporting on
CPQ delivery metrics across projects and production support.
- Ensure adherence to IT processes related to incident response
and delivery management for CPQ solutions.Qualifications:
- Strong understanding of Lead to Order processes in a B2B SaaS
business environment.
- Demonstrated track record managing stakeholders, delivering CPQ
enhancements, in a fast-paced environment.
- Strong experience with CPQ configuration (product
configuration, quoting, pricing, renewals) and experience
implementing product rules, price rules, advanced approvals,
bundles, product configuration, summary variables, guided selling,
quote templates, MDQ, and QCP plugins.
- Proven experience in configuring, handling, and customizing
Salesforce CPQ for large organizations, including building CPQ
solutions from Lead to Order, Contracts, Amendments, and
Renewals.
- Excellent technical skills in Salesforce and adjacent
technologies. Salesforce development experience is a big plus.
- Minimum of 10 years of experience in Salesforce, with at least
4 years focused on Salesforce CPQ in a B2B SaaS environment.
- Excellent interpersonal and communication skills, with the
ability to convey complex technical ideas in a business-friendly
manner.
- Ability to engage with stakeholders, present best practices,
and create roadmaps.
- Experience with agile methodologies and DevOps.
- Experience leading and mentoring technical teams in project and
production support delivery context.
Keywords: Disability Solutions, Dublin , Associate Director, Business Applications, Executive , Dublin, California
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