Senior Product Manager, Deposits (Hybrid)

Company: Patelco Credit Union
Location: Dublin
Posted on: May 28, 2023

Job Description:

About Patelco Credit Union:We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 450,000 members primarily in and around northern California, Patelco is committed to improving their members' financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $9 billion in assets.Overview:In this role, responsibilities include managing the product roadmap, and deriving and applying analytical insights to drive portfolio optimization. Member experience will be an important aspect for this role across different interaction points. You will engage with cross-functional teams and develop new product ideas and features that support member financial health and well-being. You will also provide strategic insights that will contribute to allowing us to grow the business and improve our position as a leader in card or deposit products. The successful candidate will be well versed in all areas of product development, acquisition, activation, usage, retention, and other facets of portfolio management.Responsibilities:Prioritize and deliver in partnership with cross functional teams the key capabilities and initiatives needed to achieve growth plan across the full value chain inclusive of: acquisition, usage and retention marketing, distribution across physical and remote/digital channels, card member experience, account opening efficiency and card servicing. This applies to usage and member engagement as well.Monitor vendor performance and standards; conduct due diligence reviewManage existing rewards program and improve rewards redemptionPartner with internal and external teams to design, implement, and launch new products dedicated to the household relationshipManage and enhance existing products in order to maximize consumer engagement thereby delivering enhanced value.Develop financial forecast for a product line and subsequently, develop action plans that meet short- and long-term financial objectives for the business.Work with developers and other subject matter experts to get project requirements well scoped, designed and built for optimal member experience in an agile environment.Reviews laws and regulations that impact compliance requirements, with emphasis on the Bank Secrecy Act, Patriot Act, OFAC, and TISA.Assess risk potential of current procedures and institute new internal controls that minimize the credit unions exposure.Maintain knowledge and understanding of current trends, issues, and best practices.Gathers and uses customer research and insights to enhance the value propositionDevelop plan to attract consumer segments with products and features to grow the business in support of Patelco's strategic plan.Identify and fill product gaps and generate new ideas that grow the business and improve member experience.Prioritize, manage and deliver, in partnership with cross functional teams, key projects and initiatives needed to achieve growth plan across the full value chain inclusive of: product acquisition, usage and retention, marketing, distribution across physical and remote/digital channels, deposit member experience, account opening efficiency and servicing.Manage the product life cycle for the product portfolio.Manage strategic vendor relationships, monitor vendor performance and standards; conduct due diligence reviews.Work with developers and other subject matter experts to get project requirements well scoped, designed and built for optimal member experience in an agile environment.Be knowledgeable of and comply with applicable laws and regulations to ensure the credit union and its disclosures are in compliance.Address escalated issues to resolve deposit-related product, process, and procedure problems.Develop processes, procedures and policies required for the credit union's $10 billion readiness program.Maintain knowledge and understanding of current trends, competition, regulatory action, issues, and best practices.Gather and apply consumer and member research and insights to enhance the assigned deposit products and service value proposition.Strong interpersonal and influencing skills - ability to interact with colleagues at all levelsStrong emerging end-to-end generalist problem solving skillsPerforming competitor/industry research leveraging both public and non-public sourcesAmbitious, go-getter, and results oriented with willingness to roll up the sleeves and dive into data, processes, and analytics.Qualifications:10+ years progressively responsible work experience in the financial services industry, to include experience in ATM, credit, and debit card services7+ years in product management in the financial services industry (banks, credit unions, fintechs, credit cards)Extensive knowledge of Credit, Debit, ATM cards (products and services)Knowledge of MasterCard, Fidelity (FIS) and Co-Op or other card processing networks such as FD, TSYSAdvanced/Expert level with Excel requiredPossess excellent leadership and communication skillsAdvanced knowledge in the Microsoft suiteBe able to effectively prioritize and multi-task projectsWill be detail-oriented including ability to think strategically and execute methodicallyThe successful candidate must be creative and a strategic thinker who is a team player and thrives in a fast-paced environment, willing to roll up their sleeves to meet goals and objectives.This role is eligible for hybrid work arrangements.Bachelor's degree, preferably in Business Administration or related field, or commensurate work experience.Target Base Pay:$112161 - $140201 / yearCompensation at Patelco:Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.We Offer:An inspiring career that benefits both you and your communityCompetitive compensation packages with bonus opportunityFull Medical/Dental/Vision benefits with minimal eligibility waiting periodGenerous 401(k) with 3% Safe Harbor and 5% employer matchDiscounts on loan productsTuition ReimbursementOnsite Fitness Center at HQ and rewards for healthy habitsClose proximity to BART, restaurants and shoppingPatelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veteransIND123

Keywords: Patelco Credit Union, Dublin , Senior Product Manager, Deposits (Hybrid), Executive , Dublin, California