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Digital Product Manager (Hybrid)

Company: Patelco Credit Union
Location: Dublin
Posted on: June 19, 2022

Job Description:

Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education, and expertise that will empower our members to rise up and achieve financial freedom.
We are here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

About The Role:

Patelco is seeking a talented Digital Product Manager who excels at customer-centric product design and has a knack for rallying teams of engineers and designers to build and deliver simple experiences that make it easy for Patelco members to manage their financial life.
As part of the Digital Delivery organization, you'll be responsible for translating our high-level strategic vision for online banking into a customer-centric product roadmap and lead its execution. In the role of digital product manager, you'll develop the product strategy, lead the day-to-day management of our online and mobile/app products, initiate, and prioritize projects andcreate the go-to-market plans.
Responsibilities:

  • Own, develop and execute product vision, strategy, and roadmap. Continually iterate to ensure customer needs are met and that our online banking services remain competitive.
  • Define end-to-end customer experiences, drive requirements, build and manage roadmaps and backlogs, and prioritize the work.
  • Lead development of new features from concept to launch through the entire digital development life cycle - from research to ideation and prototyping to measuring and iterating.
  • Work with a cross-functional team of designers, developers, and external partners in an agile environment to enhance our online and mobile products.
  • Test and learn through customer research, production tests, and performance analysis to evolve our products and define rollout strategies.
  • Lead research, testing, metrics analysis, data insights and experimentation to inform decisions.
  • Partner with key internal stakeholders and external vendor partners to translate business strategies into digital features that delight our customers.
  • Understand customer pain points, assist in defining solutions and bring them to life.
  • Keep abreast of emerging technologies/AI, fintech innovations and digital banking trends to inform product direction and strategy
    Requirements:
    • Minimum 5 years of experience in Digital Product Management
    • Demonstrated ability to operate both strategically and tactically
    • An obsession with customer experience and making good apps great.
    • Technically savvy with experience working with designers and developers to craft usable experiences
    • Turn business strategy and analysis into user-friendly digital products.
    • Think outside-the-box and proven track record of rolling out a combination of core + innovative products
    • Effective communicator, both written and verbal
    • Proactive problem-solving skills: ability to anticipate obstacles and quickly generate alternate solutions/ideas
    • Excellent organization skills and attention to detail
    • Build strong relationships, and work effectively in a cross-functional organization
    • Consistently prioritize workflow with heavy emphasis based on business impact
    • Advanced Excel and PowerPoint skill

      *Relocation assistance is not available for this role.

      Patelco Credit Union is an Equal Opportunity Employer disability/veteran

Keywords: Patelco Credit Union, Dublin , Digital Product Manager (Hybrid), Executive , Dublin, California

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