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Director, Credit/Debit Cards

Company: Patelco Credit Union
Location: Dublin
Posted on: January 5, 2022

Job Description:

About Patelco Credit Union:We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members' financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.Overview:The Director of Cards will lead growth of Patelco's credit and debit card portfolios. The Cards Director is responsible for the development and execution of the portfolio growth strategy and will partner closely with functional partners including retail distribution, marketing, operations and technology to achieve cardmember and revenue growth objectives. This is a highly impact role that requires fresh, innovative, and highly analytical thinking. It offers the opportunity to shape the future of payments for Patelco. The role will report to the VP Consumer Loans and CardsResponsibilities:Create and mobilize a plan to accelerate growth of credit and debit card transactional volume, balances, and revenue in accordance with Patelco's strategic plan targets. Plan should address key drivers of portfolio growth, i.e., promotional marketing acquisition and retention, product development, pricing, distribution channels, credit risk policy and emerging payment and consumer behavioral trends.Develop detailed tactics and dimension pro forma business impacts of key initiatives required to get to plan targets and to maintain top third peer to peer ranking. Achieve this through proactive scanning of competition, understanding of developing trends around everyday spend, and activation of product and offer testing across channels incl. digital, phone, direct-mail and branches.Prioritize and deliver in partnership with cross functional leaders the key capabilities and initiatives needed to achieve growth plan across the full value chain inclusive of: product design, pricing, acquisition, usage and retention marketing, distribution across physical and remote/digital channels, card member experience, account opening efficiency, card servicing and risk performance. This applies to debit card activation, usage and member engagement as well. Also help in evaluation, and ongoing engagement of external stakeholders to develop solutions that will best serve our members.Rationalize the product portfolio to enable simplicity of product selection/fit for card members to choose from and for client facing staff to recommend. Create clear differentiation of product value propositions that tightly align to Patelco's target segment needs leveraging our brand and financial health/well-being mission. Leverage reward structures to drive preference and share of wallet.Ensure card practices are highly convenient and current in today's market and member experience and satisfaction is high contributing to high retention and utilization. Be a thought leader for Consumer lending - understand various financing needs from a member perspective, and contribute for Patelco to be our member's primary financial institution.Set specific KPI targets across originations volumes, processing cycles, productivity, yield, risk and member satisfaction. Put in place tools to monitor KPIs regularly. Develop and help refine forecasting of key business drivers.Review and recommend changes to new acquisitions and existing portfolio credit policies to support expansion of target segments and growth initiatives. For example align policies and processes based on relationship versus non-relationship status. Ground policy recommendations in credit and financial performance analysis to balance risk and return.Identify, develop, and maintain documentation of best business practices to support organization's growth while managing risks incl. operational and reputational.Develop and manage a team of two direct reports. Grow the knowledge base and effectiveness of the overall team within Patelco's member driven, financial well being culture.Qualifications:Minimum 10 years of experience in the credit card industry, preferably with diverse roles across product management, operations, marketing and risk management.Minimum 5 years' experience engaging, developing and motivating teams to deliver results.Thorough understanding of the credit and debit card business. Previous experience of working with, or understanding of card networks and/or processors (and vendor management) is preferred.Strong knowledge of the external market, customer attitudes and behaviors, distribution strategies, profit & loss drivers and production / product delivery model, legal / compliance and regulatory climate and requirements.Strong understanding of credit/fraud risk and policy execution. Balances approach to managing credit risk/reward within an established risk appetite framework. Balances risk/fraud policies and underwriting / processing execution with member satisfaction.Proven analytical and problem-solving skills. Uses facts and data as basis for formulating solutions and understanding impacts.Creative thinker, courage to question and to challenge the existing business model. Ability to develop, gain buy in to and execute on new strategies and tacticsThought leadership with the ability to lead and mobilize teams across functionsTeam player, collaborates across levels, functions, lines of business and other internal and external partnersResults oriented - strong organizational, project planning skillsBachelor's degree in Business, Management or equivalent is preferredWe Offer:An inspiring career that benefits both you and your communityCompetitive compensation packages with bonus opportunityFull Medical/Dental/Vision benefits with minimal eligibility waiting periodGenerous 401(k) with 3% Safe Harbor and 5% employer matchDiscounts on loan productsTuition ReimbursementOnsite Fitness Center at HQ and rewards for healthy habitsClose proximity to BART, restaurants and shoppingPatelco Credit Union is an Equal Opportunity Employer: disability/veteranIND123

Keywords: Patelco Credit Union, Dublin , Director, Credit/Debit Cards, Executive , Dublin, California

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