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Product Manager, Card Services

Company: Patelco Credit Union
Location: Dublin
Posted on: January 9, 2021

Job Description:

About Patelco Credit Union: We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.Overview: The Product Manager, Card Services will be responsible for growth, retention, and product development efforts for Patelco's credit & debit card program. The individual will provide strategic insight and executional skills that will be a key contribution to business growth and our position as a leader in card products. Responsibilities will include management of the product roadmap, develop and manage acquisition & portfolio programs, and use data/analytics to drive optimal decision making. This individual will engage with cross-functional teams and develop new product idea and features that help with our member financial health and well-being - as a result, managing member experience will be integral across different interaction points. The successful candidate will have a proven track record of operational success in the cards/lending space, and be fluent in the areas of product development, acquisition strategies, portfolio management, and cross-functional collaboration and communication. The successful candidate must be creative and a strategic thinker who is a team player and thrives in a fast-paced environment, and willing to roll up their sleeves to meet goals and objectives. Most importantly, this individual is self-motivated to drive projects/programs to fruition, and comfortable taking the lead without requiring direction.Responsibilities: * Develop, socialize, and execute a plan to accelerate growth of credit card balances and revenue in accordance with Patelco's three-year strategic plan targets. Plan should address target segments and tactics for new card member acquisition and existing card member utilization while operating within the credit risk guardrails established. * In partnership with cross functional teams, prioritize and deliver initiatives needed to achieve growth plan across the full value chain, inclusive of marketing (acquisition, portfolio/retention, and product positioning), distribution (physical and remote/digital channels), card member experience, card servicing. Leverage both quantitative as well as qualitative information as the basis for planning and analysis.* Manage and enhance existing credit card products in order to maximize consumer engagement with cardholders.* Monitor vendor performance and standards; conduct due diligence review. This position will require proactive management of numerous vendors across the various elements of the cards program.* Manage existing rewards & loyalty program, including reporting, analysis, and campaign planning.* Gathers and uses customer research and insights to enhance the credit card and service value proposition* Assist the VP, Cards with product and portfolio budget planning, forecast, and ownership of financial performance.* Work with technology team and other subject matter experts to get project requirements well scoped, designed and built for optimal member experience in an agile environment.* Reviews laws and regulations that impact compliance requirements, with emphasis on the Bank Secrecy Act, Patriot Act, OFAC, Card Act and Durbin Amendment, Reg Z and Reg E knowledge is key.* Asses risk potential of current procedures and institute new internal controls that minimize the credit unions exposure.* Maintain knowledge and understanding of current trends, issues, and best practices.Qualifications: * A bachelor's degree preferably in Business Administration, or a related field.* 10 or more years progressively responsible work experience in the financial services industry, to include experience in ATM, credit, and debit card services.* A minimum of 5 years at the product management level in a financial industry.* Extensive knowledge of Credit, Debit, ATM cards (products and services).* Knowledge of MasterCard, Fidelity (FIS) and Co-Op or other card processing networks such as Fiserv/First Data and TSYS.* Possess excellent leadership and communication skills (written and verbal).* Advanced knowledge in the Microsoft suite.* Be able to effectively prioritize and multi-task projects.* Will be detail-oriented including ability to think strategically and execute methodically.* Ability to work with remote teams* Strong interpersonal and influencing skills - ability to interact with colleagues at all levels* Strong emerging end-to-end generalist problem solving skills* Performing competitor/industry research leveraging both public and non-public sources* Ambitious, go-getter, and results oriented with willingness to roll up the sleeves and dive into data, processes, and analytics.We Offer: * Empowerment, Engagement, and Teamwork* An inspiring career that benefits both you and your community* Competitive compensation packages with bonus opportunity* Full Medical/Dental/Vision benefits with minimal eligibility waiting period* Generous 401(k) with 3% Safe Harbor and 5% employer match* Discounts on loan products* Tuition Reimbursement* Onsite Fitness Center at HQ and rewards for healthy habits* Close proximity to BART, restaurants and shoppingPatelco Credit Union is an Equal Opportunity Employer: disability/veteranIND123

Keywords: Patelco Credit Union, Dublin , Product Manager, Card Services, Executive , Dublin, California

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